Frequently Asked Questions
What materials are your jewelry made of?
Our jewelry is crafted from high-grade 316L surgical stainless steel, which is known for its durability and resistance to tarnishing. This metal is also hypoallergenic (suitable even for sensitive skin) and does not easily corrode or rust. In addition, many of our pieces are plated with 14k gold using a PVD (Physical Vapor Deposition) process, which creates a thick, long-lasting gold finish over the stainless steel base. This means you get the luxurious look of gold jewelry combined with the strength and low-maintenance of stainless steel, ensuring your pieces are built to last.
Is your jewelry hypoallergenic and safe for sensitive skin?
Yes – all our jewelry is hypoallergenic and designed to be safe for those with sensitive skin or metal allergies. We use 316L stainless steel (often referred to as "surgical steel"), which is nickel-free and tolerated well by most people. This grade of steel is the same type used in medical instruments, so it’s very unlikely to cause any irritation. You won’t have to worry about green marks or allergic reactions; our pieces are made to be worn comfortably every day without itching or rashes.
Will the jewelry tarnish or fade? Can I wear it in water?
No, one of the great benefits of our jewelry is that it will not tarnish or turn your skin green. The combination of 316L stainless steel and thick PVD gold plating makes our pieces extremely resistant to fading or discoloration. In fact, our jewelry is 100% waterproof – you can wear it while washing your hands, showering, or even swimming and it won’t be affected. The gold PVD coating is much more durable than standard plating, so the color stays vibrant. Our stainless steel base is corrosion-resistant as well, so your jewelry stays shiny.
Do you offer a warranty on your jewelry?
Absolutely. We are proud to offer a Lifetime Warranty on all our jewelry. This means we stand behind the quality of our pieces for the life of the product. If your item ever has any manufacturing defects or issues with the plating (for example, if it were to tarnish or lose its color), we will replace it free of charge. Our lifetime warranty ensures you can purchase with peace of mind – in the rare case something goes wrong, just contact us and we’ll make it right. (Normal wear and tear or accidental damage might not be covered, but any problem due to our craftsmanship or materials is fully guaranteed.)
Do you ship internationally?
Yes, we ship internationally. No matter where you are in the world, you can order from our online store and have our jewelry delivered to your doorstep. We have happy customers across the globe, from the Americas to Europe, Asia, and beyond. Please note that for some remote regions there might be limited shipping options, but generally we ship to most countries without issue. If you’re unsure about your location, feel free to reach out – but in most cases, we’ve got you covered worldwide.
How long does delivery take, and is the shipping tracked?
We know you’ll be excited to receive your jewelry, so we work to get it to you as soon as possible. Delivery is usually quite fast – typically about 4 to 8 days for most destinations. All orders are shipped with tracking, meaning you’ll receive a tracking number and can follow your package’s journey online. We usually dispatch orders within 1-2 business days, and then the transit time is about a week (depending on your location). You’ll get an email notification with the tracking info as soon as your order ships.
How much does shipping cost?
We strive to make shipping affordable and transparent. In fact, we offer free standard shipping on all orders.
What payment methods do you accept?
We accept all major payment methods for your convenience. This includes credit and debit cards such as Visa, MasterCard, American Express, and Discover. You can also check out using popular digital payment options, such as PayPal, Apple Pay, Google Pay, or other secure wallets. Our checkout process is fully encrypted and safe, so your payment information is protected. Shop with confidence using your preferred payment method.
What is your return policy? Do you offer free returns?
We want you to love your new jewelry. If for any reason you’re not completely satisfied, you can return your item to us. Our standard return policy allows returns within 30 days of delivery, as long as the jewelry is in its original condition (unworn and in the original packaging). We do offer free returns in many cases, depending on the reason for the return. Please refer to our detailed Refund Policy page for full information.
How do I initiate a return or exchange?
Initiating a return or exchange is easy and hassle-free. Simply fill out a return claim on our Return Center here. Our goal is to make the return/exchange process as smooth as possible for you, so don’t hesitate to contact us if you need assistance.
How can I contact customer support if I have a question or issue?
We’re here to help! You can easily get in touch with our customer support team by email or through our website. The best way is to send us an email at our support address (as listed on our Contact Us page).
